Seasonal Customer Service Representative

Greensboro, NC | Temp

Post Date: 10/04/2017 Job ID: 84852 Industry: Customer Service
One of the world' s leading branded fashion accessories, footwear and apparel companies is now seeking seasonal Customer Service Representatives. Are you ready? The Customer Service Representative serves customers by providing product and service information and resolves customer concerns related to the product and/or service. The pay rate for this position is dependent on experience, and the schedule is Monday-Friday, 11: 00am-7: 00pm with some Saturdays and holidays as required. If you have past customer service and/or sales experience, then you may be a great fit! If you feel you could successfully carry out the duties listed below - apply today!

Job Duties:
  • Engage potential customers by answering product and service questions; suggest information about other products and services.
  • Open customer accounts by recording account information.
  • Purchase order/data entry.
  • Maintain and update customer records and account information.
  • Track/monitor shipping schedules for product.
  • Resolve product or service problems by clarifying the customer' s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer feedback.
  • Contribute to team efforts and accomplishments by acquiring product knowledge through training and communication exchanges with various departments across the company

  • Strong telephone, office and administrative skills.
  • Excellent written and oral communication skills .
  • Customer focused attitude.
  • Detail oriented and Organized.
  • Proficient in Microsoft excel, word, etc., SAP experience is a plus.
  • Some supervisory experience.
  • Associate degree or equivalent industry-related experience.
  • Must have an updated resume and reliable transportation.

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