Customer Service Assistant

Greensboro, NC 27407 | TempToFT

Post Date: 04/04/2018 Job ID: 87317 Industry: Customer Service
Our client, a branded apparel, footwear and fashion accessories company is seeking a Customer Service Assistant to join their team in Greensboro! The responsibilities of this role include assisting the Business Operations Team in retrieving and processing all material, SO and PO creation requests in a timely, accurate and efficient manner, as well as monitoring and working closely with their respective business on data integrity. This is an excellent Temp-to-Hire opportunity for candidates who are computer savvy, and able to learn new programs, with the working schedule of 9: 00am-6: 00pm (may be 8: 00am-5: 00pm) and a pay rate of $14.00-$16.00 per hour! If you are interested in taking the next step in your career and joining an upbeat and energetic team, submit your resume today!

Responsibilities:
- Retrieve and process material set-up information from Business and ensure accurate entry into SAP
- SAP form creation and submission to TSG Tracker (MRF, BOM, Costing, etc.)
- Manage and facilitate bulk SO/PO entry into SAP, and manual SO entry into SAP
- Validate & update SO information to ensure timely processing (i.E. Bulk depletion, customer SKU management, storage location corrections & adjustments)
- Work with sales & production team actively to identify any data or system issues on customer commits/orders
- Initiate credit release reports and work with A/R and Sales to manage credit issues
- Assist in set up of items in customers systems
- Work order preparation
- Ensure data integrity in respective systems (SAP/VAS Tracker/IBT/vendor portals, etc.)
- Work with BA team and Allocation team to review and advise on oversold items in an effort to align orders prior to allocation
- Work with Sales teams/Customers on order issue resolutions (i.E. Extensions, errors, inquiries, etc.)

Qualifications:
- Bachelor s degree is preferred
- Ability to participate in training for about 2 weeks
- Ability to work in a fast paced environment and work both independently and with a team
- Allocation experience is a plus (preferably in the Apparel/Accessories/Footwear Industry)
- Ability to pass pre-employment screening and testing
- Proficient in Microsoft Word and Excel, data entry, and basic retail Math
- Some EDI and ERP Software experience, preferably SAP, is a plus
- Excellent time management skills with an ability to set priorities effectively
- Excellent verbal/written communication skills, and the ability to foster effective teamwork
- Detail-oriented, self-starter with a positive attitude
- Ability to learn difficult concepts quickly while offering creative solutions to problem solving
- Ability to multi-task in a fast paced and dynamic environment

Submit your application or resume online, or in person at 3402H W. Wendover Ave. Greensboro, to be considered for this position.
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