Customer Service Representative

King, NC 27021 | TempToFT

Post Date: 06/11/2018 Job ID: 88581 Industry: Customer Service
We are now hiring a Customer Service Representative for our manufacturing client in the King, NC area! This is a Temp-to-Hire opportunity, offering a pay rate of $10.25 per hour to start, with a 1st shift working schedule. This role is responsible for sales and customer service that support the company, and qualified candidates will have excellent communication skills. If you feel you meet the requirements below and would be a good fit for this opportunity, apply today!

Responsibilities:
- Offer timely responses to RFQs (request for quote)
- Process custom orders following the standard procedure involving art and production departments
- Call every custom web submission lead before responding via email with a quote
- Assist in processing online and Amazon orders as requested on a daily basis
- Reply to customer service inquiries as they appear in a timely manner
- Confirm with sales team/co-workers that a reply hasn t already been offered to avoid double response
- Resolve customer complaints by investigating problems, developing solutions, making recommendations to management and communicating with customer in a timely manner
- Assist the team in conducting thorough and timely follow-up after trade shows, customer meetings, email blasts, etc. As needed
- Contribute to company success by maintaining a healthy positive attitude and a willingness to help and assist wherever you might be needed based on unique customer demands or business opportunities

Qualifications:
- High School Diploma or equivalent, College Degree is preferred
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form
- Basic typing skills (45 wpm)
- Adept at meeting sales goals, prospecting, and closing
- Ability to sit, stand, and usehands, handle, or touch merchandise, tools or computers
- Comfortable lifting/moving up to 40 pounds occasionally
- Must successfully complete all testing as it relates to typing, data entry, basic math, and Microsoft Word & Excel
- Ability to build a professional and technical knowledge of the printing and promotional industry

Submit your application or resume online, or in person at 1292 S. Stratford Rd. Winston-Salem, to be considered for this position.
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