Central Scheduling Specialist

Winston Salem, NC 27103

Employment Type: Contract Industry: Admin & Clerical Job Number: 90262 Branch: Clerical/Professional

Job Description

The Resource is now hiring a Central Scheduling Specialist for our healthcare client in Winston-Salem! This is a contract-to-hire opportunity offering a pay rate of $16.00-$19.00 per hour (based on experience), with a 1st shift working schedule (8:00am-5:00pm). Responsibilities will include capturing and entering high quality patient demographic and financial information via telephone interviews and hard copy documentation, answering phone calls from outside clinicians, requesting information and taking requests from referring physicians, and scheduling procedures. Qualified candidates must have experience in customer service, preferably scheduling, registration, billing/collections, or insurance, and experience in a medical environment is a plus. If you're seeking a role with the ability to advance your career, apply today!

Responsibilities: 
- Capture and enter high quality patient demographic and financial information via telephone and hard copy documentation
- Adapt interview process to the age of the patient/family member
- Enter all information gathered into the system
- Ensure all appropriate paperwork is complete, in accordance with Federal and State regulatory guidelines and requirements
- Comply with established departmental policies for attendance, punctuality, procedures and safety
- Coordinate with insurance verification and pre-certification to ensure appropriate referral information is obtained
- Assist patients with billing issues and questions about insurance coverage and assist unsponsored patients with procedure
changes
- Maintain up to date knowledge of insurance carriers requiring prior authorization for procedures
- Coordinate schedules with other physician appointments, outside referrals and/or therapy
- Review account, communicate insurance benefits and financial liability to the patient, and communicate with Accounting 
- Maintain scheduling knowledge and requirements for procedures
- Seek out relevant training or cross training from supervisor
- Participate in the dialogue process with supervisor/manager regarding quality improvement
- Organize and manage time effectively to optimize productivity
- Meet departmental registration and scheduling goals

Qualifications: 
- High School Diploma or equivalent, and Associates Degree is Preferred
- At least 1-year of experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment 
- Excellent interpersonal and communication skills, with experience and competency in customer relation skills
- Ability to organize and prioritize work in a stressful environment
- Ability to work effectively as a member of a team
- Possess the ability to accept change in a positive manner and implement change with positive results
- Good problem solving skills
- Exemplary keyboarding skills and experience in registration systems and familiarity with personal computers
- Basic knowledge of hospital performed procedures

Submit your application or resume online, or in person at 1292 S. Stratford Rd. Winston-Salem, to be considered for this position. For more information, Call/Text our office at 336.896.1000

Meet Your Recruiter

Crystal Harrell

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