Collection Specialist

Greensboro, NC 27401

Employment Type: Contract To Hire Industry: Customer Service Job Number: 92306 Branch: Greensboro

Job Description

The Resource is hiring a Collection Specialist for our client, is a leading national provider of information and operation services, located in Greensboro, NC! This is a Temp-to-Hire opportunity that offers a pay rate of $15.00 per hour, and has a 1st shift schedule (8:00am-5:00pm). This position will be hybrid, with the opportunity for fully remote in the future depending on performance. Candidates will be required to train on-site for 4-6 weeks. The Collection Specialist would be responsible for making outbound collection calls or receive incoming calls as a third-party agency for collecting past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws. Ideal candidates should have knowledge of general office computer skills, and excellent communication skills. If you have previous call center or customer service experience ready to showcase your skills, apply today!

- Reviews status of delinquent accounts and initiates collection action by contacting accounts
- Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable
- Takes incoming calls and work on the account as needed, same as outgoing accounts
- Follows up on broken promises
- Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets
- Uses Ontario/Artiva system to key in “Action Codes” to denote specific actions taken on each account
- Performs file maintenance on consumer accounts when necessary and/or as possible
- Takes incoming calls and route to other inter-company departments as conditions apply
- Meets defined quotas monthly
- Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts
- Observes State and Federal laws

- High school diploma or equivalent required
- Bachelor’s Degree
- Basic understanding of the Fair Credit Reporting Act (FCRA) will be helpful
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Basic office mathematical skills required

Certificates and Licenses:
- Acceptable score on FDCPA test after initial training
- Fair Debt Collection Practices Act Certification (Examination may be taken up to three times)

Submit your application or resume online, or in person at 3402H W. Wendover Ave. Greensboro, to be considered for this position. For more information, call or text our office at 336-510-7700.

Meet Your Recruiter

Greg Lopez

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