The Resource
https://cdn.haleymarketing.com/templates/62422/logos/theresource-200x200.png
https://www.theresource.com
https://www.theresource.com
true
The Resource is hiring a Customer Service Manager for our client, a manufacturer of custom doors and drawers, located in Lexington, NC! This is a permanent, Direct-Hire opportunity that offers a competitive starting salary and has a 1st shift schedule (8:00am-5:00pm). This career opportunity also offers a benefits package that includes Healthcare, Dental, Vision, Life Insurance, 401K, Long-term Disability, and more! The Customer Service Manager would be responsible for leading initiatives to ensure an exceptional customer experience, developing and implementing customer service policies and procedures, and planning, prioritizing, and delegating work tasks to optimize workflow. Ideal candidates for this role should have proven leadership and customer service experience, excellent communications skills, and team building skills. Prior work experience in a manufacturing environment is preferred for this role. If you're ready to take a leap into a new career opportunity, apply today!
Responsibilities:
- Inspire, motivate, develop, & direct the Customer Service Team
- Partner with Senior Leadership and Sales teams
- Lead initiatives to ensure exceptional customer experience
- Develop and implement customer service policies and procedures
- Develop thorough product knowledge with ability to transfer information to team
- Manage complex and escalated customer complaints and service issues
- Plan, prioritize, and delegate work tasks to optimize workflow
- Develop and maintain customer service performance metrics
- Implement strategies to ensure error free data entry of customer orders
- Verify customers receive immediate order acknowledgements and orders keyed within 24 hours
- Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements
- Serve as a liaison between customer, manufacturing, and sales team
- Communicate changes, delays, requests, etc. to sales representatives and customers as needed
- Manage backlog and special request and ensure adequate follow up is provided
- Share in responsibilities of keying orders, print and distribute production paperwork as required
Qualifications:
- 5 + years Customer Service experience
- 5 + years proven leadership
- Manufacturing environment experience
- Proficient in Microsoft Outlook, Excel, & Word
- Understanding of inches and/or millimeters
- Familiar with reading/interpreting customer drawings
Preferred Qualifications (not required):
- College degree
- 10+ years proven leadership
- Experience in Cabinet Manufacturing or Wood Manufacturing environment
- Experience with MS Dynamic NAV
Submit your application or resume online, or in person at 815 MLK Jr. Blvd. (Raleigh Rd.) Lexington, to be considered for this position. For more information, please call or text our office at 336.970.5245
Customer Service Manager
550 Dixon Street Lexington, NC 27293 US
2023-08-07
2023-10-11
Employment Type:
Direct Hire
Industry: Customer Service
Job Number: 91510
Branch: Direct Hire
Job Description
The Resource is hiring a Customer Service Manager for our client, a manufacturer of custom doors and drawers, located in Lexington, NC! This is a permanent, Direct-Hire opportunity that offers a competitive starting salary and has a 1st shift schedule (8:00am-5:00pm). This career opportunity also offers a benefits package that includes Healthcare, Dental, Vision, Life Insurance, 401K, Long-term Disability, and more! The Customer Service Manager would be responsible for leading initiatives to ensure an exceptional customer experience, developing and implementing customer service policies and procedures, and planning, prioritizing, and delegating work tasks to optimize workflow. Ideal candidates for this role should have proven leadership and customer service experience, excellent communications skills, and team building skills. Prior work experience in a manufacturing environment is preferred for this role. If you're ready to take a leap into a new career opportunity, apply today!
Responsibilities:
- Inspire, motivate, develop, & direct the Customer Service Team
- Partner with Senior Leadership and Sales teams
- Lead initiatives to ensure exceptional customer experience
- Develop and implement customer service policies and procedures
- Develop thorough product knowledge with ability to transfer information to team
- Manage complex and escalated customer complaints and service issues
- Plan, prioritize, and delegate work tasks to optimize workflow
- Develop and maintain customer service performance metrics
- Implement strategies to ensure error free data entry of customer orders
- Verify customers receive immediate order acknowledgements and orders keyed within 24 hours
- Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements
- Serve as a liaison between customer, manufacturing, and sales team
- Communicate changes, delays, requests, etc. to sales representatives and customers as needed
- Manage backlog and special request and ensure adequate follow up is provided
- Share in responsibilities of keying orders, print and distribute production paperwork as required
Qualifications:
- 5 + years Customer Service experience
- 5 + years proven leadership
- Manufacturing environment experience
- Proficient in Microsoft Outlook, Excel, & Word
- Understanding of inches and/or millimeters
- Familiar with reading/interpreting customer drawings
Preferred Qualifications (not required):
- College degree
- 10+ years proven leadership
- Experience in Cabinet Manufacturing or Wood Manufacturing environment
- Experience with MS Dynamic NAV
Submit your application or resume online, or in person at 815 MLK Jr. Blvd. (Raleigh Rd.) Lexington, to be considered for this position. For more information, please call or text our office at 336.970.5245
Meet Your Recruiter
Share This Job:
Related Jobs:
About Lexington, NC
Discover your next career opportunity in the vibrant area surrounding Lexington, North Carolina! From charming historic downtown districts to picturesque parks and recreational areas, this region offers an array of unique benefits and growth opportunities for job seekers. Embrace the enchanting culture and Southern charm of Lexington while exploring landmarks like the Boone's Cave Park or savoring the delicious cuisine the area is known for. With art galleries, theaters, and even professional sports teams in nearby cities, there's no shortage of entertainment options. Start your journey today by exploring our job listings and considering a rewarding career in this captivating region!
