Customer Service Manager

Lexington, NC 27293

Employment Type: Direct Hire Industry: Customer Service Job Number: 91510 Branch: Lexington

Job Description

The Resource is hiring a Customer Service Manager for our client, a manufacturer of custom doors and drawers, located in Lexington, NC! This is a permanent, Direct-Hire opportunity that offers a competitive starting salary and has a 1st shift schedule (8:00am-5:00pm). This career opportunity also offers a benefits package that includes Healthcare, Dental, Vision, Life Insurance, 401K, Long-term Disability, and more! The Customer Service Manager would be responsible for leading initiatives to ensure an exceptional customer experience, developing and implementing customer service policies and procedures, and planning, prioritizing, and delegating work tasks to optimize workflow. Ideal candidates for this role should have proven leadership and customer service experience, excellent communications skills, and team building skills. Prior work experience in a manufacturing environment is preferred for this role. If you're ready to take a leap into a new career opportunity, apply today!

- Inspire, motivate, develop, & direct the Customer Service Team
- Partner with Senior Leadership and Sales teams
- Lead initiatives to ensure exceptional customer experience
- Develop and implement customer service policies and procedures
- Develop thorough product knowledge with ability to transfer information to team
- Manage complex and escalated customer complaints and service issues
- Plan, prioritize, and delegate work tasks to optimize workflow
- Develop and maintain customer service performance metrics
- Implement strategies to ensure error free data entry of customer orders
- Verify customers receive immediate order acknowledgements and orders keyed within 24 hours
- Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements
- Serve as a liaison between customer, manufacturing, and sales team
- Communicate changes, delays, requests, etc. to sales representatives and customers as needed
- Manage backlog and special request and ensure adequate follow up is provided
- Share in responsibilities of keying orders, print and distribute production paperwork as required

- 5 + years Customer Service experience
- 5 + years proven leadership
- Manufacturing environment experience
- Proficient in Microsoft Outlook, Excel, & Word
- Understanding of inches and/or millimeters
- Familiar with reading/interpreting customer drawings

Preferred Qualifications (not required):

- College degree
- 10+ years proven leadership
- Experience in Cabinet Manufacturing or Wood Manufacturing environment
- Experience with MS Dynamic NAV

Submit your resume online, or send directly to Todd Freeman at to be considered for this position. For more information, please call our office at 336-970-5211.

While we appreciate all inquiries, only qualified candidates will be contacted for further information. 

Meet Your Recruiter

Todd Freeman

Apply Online

Send an email reminder to:

Refer A Friend

Share This Job:

Related Jobs: