Customer Service Manager

Maiden, NC 28650

Employment Type: Direct Hire Industry: Customer Service Job Number: 92188 Branch: Direct Hire

Job Description

Are you a dynamic and results-driven leader with a passion for delivering exceptional customer experiences? We're assisting our client, a national textile manufacturer, in their search to add a Customer Service Manager to their team! This is a permanent-Direct-Hire opportunity that offers a salary range of $65,000-$78,000 per year (based on experience). The hiring company is a successful manufacturer of technical nonwoven fiber-based materials for the automotive, appliance, construction and bedding industries. Their finished products are produced from a variety of raw materials, ranging from 100% virgin polyester staple fibers; recycled fibers from cut-n-sew textile operations; as well as natural / bast fibers. They are in the process of expanding their current manufacturing capabilities, and are filling this job to support current and future sales efforts. The Customer Service Manager will be responsible for assisting with business development duties, gathering market and customer information research to help generate qualified sales leads. Ideal candidates for this role should have a strong interest in project Management and outside sales. Previous experience in Textile Fibers a plus for this role. If you're ready to lead a team that drives customer service excellence, we'd love to hear from you! Apply Today!  

- Assist in business development duties, gathering market and customer information research to help generate qualified sales leads
- Assist Vice President of Sales on servicing accounts by providing quotes to customers and following up on active projects
- Become proficient with order entry processes and software (El Nino) in order to provide back-up to customer service department, if needed, to ensure customer success
- Maintaining and continue developing relationships with existing customers via meetings, telephone calls, e-mail and periodic travel.
- Assisting in the success of the sales performance, aiming to meet or exceed company targets
- Manage new product requests and liaise with appropriate departments to insure the needs of the customer are met
- Manage checklists and schedules for all new product programs for accounts, as well as work with production scheduler, as needed, to ensure that current customer needs are met
- Manage planning & administrative duties associated with special projects and samples; Assist in the internal planning and development of new products, ensuring that customer time-lines are met; Work with all associated departments to communicate the necessary information for new product launches
- Assist Quality Manager with establishment of appropriate product specifications, through analysis of external engineering standards and/or customer specifications
- Manage, monitor, schedule, maintain and assist Quality Manager on Third Party test requirements, when working with outside labs

- Demonstrated customer focus and strong desire to meet needs
- Ability to understand and educate customers on technical systems
- Ability to manage multiple tasks with wide varying time constraints
- Proficient with Microsoft Office suite, primarily Outlook, Word
- Previous experience in Textile Fibers a plus
- Strong interest in Project Management and Outside Sales
- Ability to develop a plan and follow through
- Strong communication, organizational and management skills
- Experience and proven track record for project planning, scheduling, tracking, and reporting
- Self-motivated, accountable, responsible, professional, trustworthy
- Ability to create and maintain strong customer relationships with all levels of an organization (up to C-level)
- Willingness to work both independently and in a team environment

Submit your resume online, or send directly to Leah O'Neal at to be considered for this position. For more information, please call our office at 336.970.5235

While we appreciate all inquiries, only qualified candidates will be contacted for further information

Meet Your Recruiter

Leah O'Neal

Leah O’Neal is a Direct Hire Recruiter and Executive Placement Specialist with The Resource. Leah has always enjoyed working with people, even going back to her days at UVA when she was a part-time waitress while studying for her Bachelor’s degree. Leah previously worked as a paralegal, helping people in a different sense. As a Direct Hire recruiter she feels she can have a more positive impact on people’s lives, and enjoy the satisfaction of helping someone who is not happy with their current role, or still looking for that perfect fit! Leah knows there is nothing quite as satisfying as landing your dream job with a company that feels like a second home. When she's not working, Leah enjoys spending time with her family and animals, painting or writing, taking a road trip to some exciting new place, or continuing on her journey to a second-degree black belt (she's currently a first-degree black belt). Interested in making a career move? Connect with Leah today!

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