Customer Service Representative
1 Hayward Industrial Drive Clemmons, NC 27012 US
Job Description
The Resource is hiring a Customer Service Representatives (CSR) for our client, the largest manufacturer of residential swimming pool equipment. The company is seeking CSRs in their facility in Phoenix, Arizona! This is a contract opportunity that offers a competitive pay rate and has a 1st shift schedule (8:00am-5:00pm). The Customer Service Representatives will process and manage high volume requests submitted by customers and internal sales team, maintain company data base, and execute sales promotions and programs. Ideal candidates for this role should have experience on a Business to Business customer-facing customer service team. If you are seeking a new opportunity and ready to take your career to the next level, apply today!
Responsibilities:
- Deal directly and frequently with Direct Buy customers via email, telephone, fax, and EDI (Electronic Data Interface)
- Resolve customer order inquiries regarding pricing, delivery status, and vouchers
- Execute sales programs and promotions by working directly with customers and field Sales team
- Process credits or replacement product requests submitted by Sales team
- Review orders for accuracy prior to placement
- Promptly and effectively process orders, sample requests, vouchers and credit requests from Direct Buy customers
- Communicate with customers regarding needed order changes, order exceptions, and availability of product
- Execute Sales programs and promotions
- Effectively process credits or replacement products for customers
- Maintain customer database and Matrix pricing database to ensure accurate pricing of sales orders
Qualifications:
- Associates Degree in related discipline OR comparable CSR experience in place of degree
- 3+ years work experience in a Business to Business (B2B) customer-facing customer service team
- Experience with order management tools for order placement
- Experience with Salesforce system is a plus
- Experience negotiating resolutions, finding solutions, and balancing company and customer expectations
- Bi-lingual skills (fluent in Spanish) is a plus
- Proven ability to work in a fast-paced and seasonal business environment, while also managing priorities
- Strong communication skills, both verbally and written
- Excellent problem solving and conflict management skills
- Strong commitment to customer service, to internal and external customers
Submit your application or resume online, to be considered for this position. For more information, please call or text our office at 336.896.1000
