Customer Service Representative

Lexington, NC 27293

Employment Type: Contract To Hire Industry: Administrative Job Number: 93511 Branch: Lexington

Job Description

The Resource is hiring a Customer Service Representative for our client, a manufacturer of custom doors and drawers, located in Lexington. This is a Temp-to-Hire opportunity offering a pay rate of $15.00 per hour, and has a 1st shift schedule (8:00am-5:00pm). The Customer Service Representative would be responsible for serving as a liaison between the customer and manufacturing team. Duties include interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements. Qualified candidates for this role should have excellent verbal and communication skills, proficient in Microsoft Outlook, Excel & Word, and the ability to multitask and work in fast-paced environment. If you have a strong customer service background and feel this opportunity would be an excellent fit for you, apply today!

Responsibilities: 
- Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
- Serve as a liaison between the customer and manufacturing team
- Provide quality customer experience
- Data entry for New Customer Setup
- Tracking of orders, samples
- Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate
Managing backlog and special request
- Key orders, print and distribute production paperwork
- Maintain direct contact with customers by phone/email and respond promptly to customer inquiries
- Partner effectively with Senior Leadership and Sales teams

Qualifications: 
- High School Diploma or equivalent
- Ability to communication effectively with customers and all levels of the organization
- Excellent Verbal and Written Communication skills
- Strong focus and attention to detail
- Proficient in Microsoft Outlook, Excel & Word
- Ability to multitask and work in fast-paced environment
- Understanding of inches and or millimeters

Preferred Skills: 
- Associates Degree or higher
- Experience in Cabinet Manufacturing or Wood Manufacturing environment
- Prior experience as Customer Service Representative in manufacturing
- Experience with MS Dynamic NAV

Submit your application or resume online, or in person at 815 MLK Jr. Blvd. (Raleigh Rd.) Lexington, NC 27292, to be considered for this position. For more information, please call or text our office at  336.970.5245

Meet Your Recruiter

Rashanna Liles

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