Customer Service Representative

Welcome, NC 27374 | TempToFT

Post Date: 08/07/2018 Job ID: 90399 Industry: Customer Service
We are seeking a Customer Service Representative to join our client, a telecommunications equipment supplier, located in Welcome! This Temp-to-Hire opportunity offers a pay rate of $14.00 per hour and has an 8: 00am-5: 00pm working schedule. The Customer Service Representative will be responsible for performing the duties of an Inside Sales Executive when the ISE is unavailable or out of the office, as well as assisting the Government Development Manager and sales executives to ensure department goals and objectives are achieved. This position is customer, OEM and departmental interfacing. Candidates must have advanced Excel knowledge, including an understanding of excel functions like Vlookup, and ASAP Utility tools, as well as experience calculating discount percentages, gross margin percentages, and creating formulas & if-then statements in Excel. If you feel that your skill set would be a good match for the responsibilities listed below, apply today!

Responsibilities:
- Work with Government Development Manager to submit daily contract uploads, reports, and process contract orders
- Review and complete business registrations and bid board registrations
- Complete bidder application forms and bid documents for government bids
- Responsible for customer service type administrative duties to allow Inside Sales to focus on company sales goals
- Work on customer specific spreadsheets to setup for costing and pricing
- Work directly with customers to provide quotes, lead time inquiries, and order status
- Work with RAM counterparts to provide customer support and any other sales related activities
- Responsible for utilizing Essentials for sales activities
- Interface with marketing and/or OEM in regards to project registrations, special pricing and project specific needs
- Attend OEM training as a requirement to stay abreast of product changes and product applications
- Create and utilize reporting needs for Inside Sales including but not limited to back order reports, customer specific reporting requests and RAM reporting requests
- Responsible for expediting, changing and rescheduling of sales orders based on Purchasing confirmation dates to comply with TL9000 requirements
- Work directly with Integration on provisioning CAMP services and resolving configuration/provisioning issues with customer
- Resolve shipping issues by working directly with Walker warehouse and/or OEM
- Work with engineering for assistance in part number and/or products selection for customer opportunities
- Resolve customer issues by clarifying the customer' s issue and determining the best course of action to resolve problem
- Request and locate purchase orders that affect sales orders and follow up with suppliers to meet sales order request dates as per TL9000 objectives
- Work with Proposals for gathering costing data for RFQ s as requested
- Keying and preparing quotes for Sales Executives as needed through Quote Module
- Processing and entering faxed, phoned, emailed, mailed and EDI orders as needed

Requirements:
- Customer Service/Sales related experience required
- Aggressive individual with initiative and the ability to work independently as well as with a team
- Must possess excellent communications skills, both written and verbal
- Ability to instigate and manage changes within a dynamic environment is essential
- Must be detail oriented and capable of multi-tasking large volumes of work
- PC experience in Windows environment required, with advanced Excel knowledge including a proficient understanding of excel functions like Vlookup, and ASAP Utility tools
- Experience calculating discount percentages, gross margin percentages, and creating formulas and if-then statements in Excel

Submit your application or resume online, or in person at 119 N. Talbert Blvd. Lexington, to be considered for this position. For additional information, please call or text our office at 336.970.5245.
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