Customer Service Representative

Lexington, NC 27295

Posted: 04/18/2019 Employment Type: TempToFT Industry: Customer Service Job Number: 92649
We' re seeking a Customer Service Representative to join our client, a national distributor of network products for broadband providers, in Welcome, NC! This is a Temp-to-Hire opportunity with a working schedule of 8: 00am-5: 00pm, and a starting pay rate of $13.00 per hour. The Customer Service Representative' s primary function is to assist the Inside Sales team with quote sourcing and creation, order processing, issue resolution, freight quotes, deviations, returns, and covering for the sales executives when they are out of the office. Qualified candidates must have customer service or sales related experience, be comfortable working independently and have excellent communication skills. If you' re interested in learning more about this opportunity and feel you would be a good fit, apply today!

Responsibilities:
- Responsible for customer service type administrative duties to allow Inside Sales to focus on company sales goals
- Assist with loading quotes into the quote module and customer specific spreadsheets to setup for costing and pricing
- Work directly with customers to provide quotes, lead time inquiries, and order status
- Work with RAM counterparts to provide customer support and any other sales related activities
- Interface with marketing and/or OEM regarding project registrations, special pricing and project specific needs
- Attend OEM training as a requirement to stay abreast of product changes and product applications
- Create and utilize reporting needs for Inside Sales including but not limited to back order reports, customer specific reporting requests and RAM reporting requests
- Responsible for expediting, changing and rescheduling of sales orders based on Purchasing confirmation dates to comply with TL9000 requirements
- Work directly with Integration on provisioning CAMP services and resolving configuration/provisioning issues with customer
- Resolve shipping issues by working directly with the warehouse and/or OEM
- Work with engineering for assistance in part number and/or products selection for customer opportunities
- Resolve customer issues by clarifying the customer' s issue and determining the best course of action to resolve problem
- Request and locate purchase orders that affect sales orders and follow up with suppliers to meet sales order request dates as per TL9000 objectives
- Work with Proposals for gathering costing data for RFQs as requested
- Processing and entering faxed, phoned, emailed, mailed and EDI orders as needed

Qualifications:
- Customer Service/Sales related experience is required
- Aggressive individual with initiative and the ability to work independently as well as with a team
- Must possess excellent communications skills, both written and verbal
- Ability to instigate and manage changes within a dynamic environment is essential
- Must be detail oriented and capable of multi-tasking large volumes of work
- PC experience in Windows environment is required, as well as advanced Excel knowledge including understanding of excel functions like Vlookup, and ASAP Utility tools
- Experience calculating discount percentages, gross margin percentages, and creating formulas and if-then statements in Excel

Submit your application or resume online, or in person at 119 N. Talbert Blvd. Lexington, to be considered for this position. For additional information, please call or text our office at 336.970.5245.
While we appreciate all inquiries, only qualified candidates will be contacted for further information,
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