Customer Service Representatives

Salisbury, NC 28144

Posted: 03/04/2019 Employment Type: TempToFT Industry: Customer Service Job Number: 92976
We' re seeking Customer Service Representatives for our client, a medical billing collection service in Salisbury! These are Temp-to-Hire opportunities with a pay rate of $11.00 per hour and a 9: 00am-6: 00pm working schedule. This position is within the Collections Department, in a call-center environment, and this company offers an excellent benefits package and bonus opportunities after permanent hire. Responsibilities include managing assigned accounts, contacting debtors, negotiating payment deadlines, updating account statuses, and handling questions. Candidates must have experience working with tight deadlines and have excellent communication skills. If you are interested in furthering your customer service career, and feel you would be a good fit for this opportunity, apply today!

Responsibilities:
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary

Requirements:
- Experience in working with targets and tight deadlines
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- High school diploma or equivalent is preferred
- Must have drive and be self motivated
- Basic computer skills
- Eloquent phone communication skills
- Must be able to sit for 8 hours of the day

Submit your application or resume online, or in person at 1933 Jake Alexander Blvd. Salisbury, to be considered for this position. For additional information, please call or text our office at 336.970.5260.
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