Customer Service Representatives

Winston Salem, NC 27103

Employment Type: Contract To Hire Industry: Customer Service Job Number: 92338 Branch: Clerical/Professional

Job Description

We're hiring for Customer Service Representatives for our client, a law firm, located in Winston-Salem! This is a Temp-to-Hire opportunity, offering a pay rate of $18.00 per hour, with a 1st shift work schedule (8:30am-5:30pm). The Customer Service Rep is responsible for taking incoming calls regarding foreclosures, documenting customer information, and providing timely feedback. Candidates must have strong communication skills and be able to handle customers with professionalism. Knowledge of foreclosure and law is preferred and fluency in English and Spanish. If you're ready to take on a new opportunity to build your career, apply today!

- Take incoming calls regarding foreclosures
- Provide timely and accurate information for incoming customer contacts via phone, fax and email
- Document all customer contacts in tracking tool
- Provide timely feedback to the company regarding service failures or customer concerns
- Comply with CFPB regulations

- Ability to communicate clearly and professionally, both verbally and in writing
- Have a “thick skin” to handle complaints and unpleasant customers
- Have a pleasant, patient and friendly attitude
- Strong detail orientation and listening skills
- Possess strong work ethic and team player mentality
- Broad knowledge of Foreclosure and law and ability to communicate foreclosure knowledge clearly and concisely
- Bilingual/Fluency in Spanish is preferred but not required 
- Previous call center and customer service experience is preferred
- Ability to operate computer and navigate customer management system
- Type a minimum of 45 WPM
- Experience with Microsoft Office Suite

Submit your application or resume online, or in person at 1292 S. Stratford Rd. Winston-Salem, to be considered for this position. For more information, please call or text our office at 336-896-1000. 

Meet Your Recruiter

Crystal Harrell

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