Dispatcher

Winston Salem, NC 27107

Posted: 02/25/2019 Employment Type: TempToFT Industry: Transportation Job Number: 93154
We' re seeking a Dispatcher for our client, an equipment rental agency in Winston-Salem! This is a Temp-to-Hire opportunity with a competitive salary range. The Service Dispatcher is responsible for the timely, accurate and efficient dispatching of the field service technicians assigned to their branch on all service and preventative maintenance jobs, while maintaining an emphasis of providing excellent customer service. The Dispatcher constantly monitors the PM and Service due reports and works closely with the team of technicians to complete them in the most efficient manner possible. Close communication is kept with the Technicians to ensure recommended repairs are being identified and quotes are being turned quickly by the Service Writer. The ideal candidate will have previous dispatching experience in material handling or an industrial work environment. If you fee you would be a good fit for this position based on the responsibilities below, apply today!

Responsibilities:
- Provide superior customer service to all internal and external customers
- Provide quick response in answering all phone, email, and radio inquiries
- Ensure same day service to all customers whenever possible
- Dispatch technicians to calls as they are received, using all critical information on customer needs
- Ensure the efficient utilization of work-hours' in the most productive and economic manner
- Always dispatch the nearest and most available technician to the job to minimize drive time and increase response
- Perform daily review of WIP reports and ensure all disputes are resolved ASAP with fellow departmental team members
- Work closely with Customer Service Representatives to ensure PM contracts are updated as needed including cancellations, address and contact changes, equipment addition/removal, etc.
- Use all resources necessary to ensure the customer needs are met as quickly as possible
- Ensure a full day s work for each technician and notify management when this cannot occur
- Ensure constant coordination of jobs including regular communication with parts personnel, the Service Writer and technicians to ensure all are completed within a timely and efficient manner
- Communicate regularly with the customer regarding job start time and completion status
- Communicate with your manager on a regular basis regarding issues, strategies, suggestions and any assistance or training needed
- Always ensure constant communication with the customer (internal/retail) if unable to meet our commitment for performing the PM
- Strive to meet all customer commitments and immediately elevate situations which prevent this from happening to management for possible solutions before notifying customer
- Prepare and invoice work orders, and ensure proper spelling and clear information

Qualifications:
- High School Diploma or equivalent
- 3 to 5 years of progressive dispatching experience in material handling or an industrial work environment
- Proven ability to communicate effectively with employees, vendors and customers regarding job start time and completion status
- Ability to work under pressure with shifting priorities in a changing environment, and self-directed with good business judgment
- Intermediate computer skills in MS Office Suite and working with ERP systems
- Ability to work well in a team environment
- Ability to work overtime from time to time
- Strong organizational skills and attention to detail
- Excellent communication skills, both verbal and written

Submit your application or resume online, or in person at 1292 S. Stratford Rd. Winston-Salem, to be considered for this position. For additional information, please call or text our office at 336.970.5237.
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