Help Desk Representatives

Hickory, NC 28602

Posted: 03/11/2019 Employment Type: Temp Industry: IT & Software Development Job Number: 93278
We' re seeking Help Desk Representatives for our client, a leader in network infrastructure, located in Hickory! This is a long-term temporary position with the potential to turn into a permanent opportunity, offering a competitive pay rate and an 8: 00am-5: 00pm working schedule (Monday-Friday). The Help Desk Representative will function more in a call center type role, rather than desktop support, and will respond to, diagnose and resolve issues via telephone, email and remote connectivity. The ideal candidate should have knowledge of/experience with Office 365, Cisco products, and Dell laptops. If you are interested in learning more about this opportunity and feel you would be a good fit, we' d love to speak with you!

Responsibilities:
- Respond to, diagnose and resolve first-level requests and issues via telephone, email and remote connectivity
- Issues related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems
- Perform account administration, software installation, and other routine activities
- Coordinate the escalation of complex and/or high priority issues related to the support of company information systems

Required Knowledge/Experience:
- Office 365 Word/Excel/PowerPoint/Teams/Skype
- Cisco WEBex
- Cisco Call Center/ HelpDesk
- VPN/Wireless configuration
- Basis IOS/Android familiarity
- Active Directory Administration Move/add/change
- Dell Laptops

Submit your application or resume online, or send directly to lshelton@theresource.Com to be considered for this position. For additional information, please call or text our office at 336.751.5179.
While we appreciate all inquiries, only qualified candidates will be contacted for further information.
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