IT Technical Support

Greensboro, NC 27402

Posted: 04/09/2019 Employment Type: Temp Industry: IT & Software Development Job Number: 93801
We' re seeking someone for an IT Technical Support role with our client, a not-for-profit organization that manufactures textiles, assembles office furniture and janitorial products, and provides 3rd party distribution services, located in Greensboro! This is a long-term temporary assignment with an 8: 00am-5: 00pm schedule, and offers a competitive pay rate! The Technical Support Specialist is responsible for supporting the organizations s computing, information, and other technology systems and applications, in addition to providing user support at all locations. Responsibilities include help desk support, software maintenance, server support, systems maintenance and hardware maintenance, and providing additional support of our current ERP system. The ideal candidate will be able to assist with workflows, training, system configuration and network related tasks, and must have a good understanding of a Microsoft Windows Workstation and Server environment. If you feel your skill set aligns with the tasks listed below, apply today!

Responsibilities:
- Promptly deliver technical support to all agency staff for computers, printers, copiers, network connectivity, software applications, desk phones, cell phones, peripherals and other technology
- Provide telephone and remote access support to staff as possible to improve response time and efficiency and reduced travel costs
- Configure and deploy new and replacement technology to users as provided in line with the agency budget
- Deliver adequate training to equip staff for proficient use of technology and applications, including instruction in appropriate use, and privacy, security, and software compliance
- Network Administration, maintain user accounts, user access to network resources, applications, and systems, and user access to web and cloud services to assure agency policy and regulatory compliance
- Maintain an accurate and inventory of all technology related inventory including location assignment, serial number, use, warranty and lease expiration, and software licensing
- Stay abreast of emerging software, hardware and operating system trends in network, workstation imaging, security, and peripherals, and evaluate new technology
- Plan and lead technology projects; software deployments, system upgrades, data migrations, and other initiatives

Requirements:
- Associate' s degree or equivalent from a two-year college or technical school with an emphasis on computer science or Information Technology
- Two years of related experience and/or training
- Knowledge and ability to plan, coordinate and provide the installation, testing, operation, troubleshooting, and maintenance of information systems hardware and software
- At least one year of experience in the configuration, installation, implementation, integration, maintenance, and/or management of networked systems
- Effective communication, decision making, interpersonal, leadership and professionalism skills and abilities
- Ability to handle multiple projects and deadlines with minimal supervision
- Good working knowledge of PC hardware, scanners and label printers, and knowledge of PC utilities and tools
- Must possess a positive attitude, be easy to communicate with, and be approachable
- Highly energized and self-motivated individual
- Strong written and oral communications skills, with the ability to define common objectives
- Strong planning, organization, and time management skill
- Knowledge of Microsoft Windows Workstations 7 & 10, Microsoft Windows Servers 2012 & 2016, Microsoft Servers Exchange & SQL is preferred
- Knowledge of Routers, Switches, and Wireless Access Points, TCP/IP, DNS, DHCP & VPN, and Apple IOS is preferred


Submit your application or resume online, or send directly to aassante@theresource.Com to be considered for this position. For additional information, please call or text our office at 336.970.5237.
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