Quality Manager

Browns Summit, NC 27214

Employment Type: Direct Hire Industry: Manufacturing Job Number: 95752 Branch: Direct Hire

Job Description


Job Title: Quality Manager - Press Production & Secure Finishing

Location: Browns Summit, NC
Job Type: Full-Time
Department: Quality Assurance

About the Role:
We are seeking a dedicated and experienced Quality Manager to join our team in overseeing the Press Production and Secure Finishing areas. In this critical role, you will be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving continuous improvement initiatives within our high-precision print manufacturing environment. As a leader in the Quality Department, you will manage and mentor a team of Quality Supervisors, oversee laboratory operations, and manage customer complaints to ensure the highest level of product quality and customer satisfaction.

Key Responsibilities:

Press Production and Secure Finishing Quality Oversight
  • Lead and manage quality assurance efforts within the Press Production and Secure Finishing areas, ensuring that all production processes align with company policies and industry regulations.
  • Conduct regular inspections and quality checks to maintain consistency and adherence to product specifications.
  • Drive continuous improvement efforts in these areas to enhance product quality and operational efficiency.
Leadership & Supervision of Quality Supervisors
  • Lead and mentor a team of Quality Supervisors, fostering a culture of accountability, quality, and safety.
  • Develop and deliver training programs to improve team performance and ensure adherence to best practices and new quality standards.
  • Provide coaching and support to team members to enhance their skills and career development.
Quality Lab Management
  • Oversee all laboratory operations, including the sampling, testing, and analysis of materials and products.
  • Ensure the laboratory is fully equipped, calibrated, and compliant with all regulatory testing requirements.
  • Develop and maintain Standard Operating Procedures (SOPs) to guarantee reliable and efficient testing processes.
Customer Complaint Management
  • Act as the main point of contact for managing and investigating customer complaints related to product quality.
  • Collaborate with cross-functional teams to identify root causes and implement corrective actions to resolve issues and prevent recurrence.
  • Communicate effectively with customers to provide regular updates and ensure satisfaction with resolutions.
Internal Audits & Quality Improvement
  • Lead and conduct regular internal audits to ensure compliance with quality standards and identify areas for improvement.
  • Initiate and oversee process optimization efforts aimed at reducing defects, enhancing efficiency, and improving product quality.
  • Maintain detailed records of audit results, corrective actions, and quality improvements in accordance with company and regulatory standards.
Compliance and Reporting
  • Ensure that all quality processes meet regulatory standards, industry guidelines, and customer requirements.
  • Prepare and present detailed quality performance reports to senior management, highlighting trends, challenges, and areas for improvement.
  • Develop and manage KPIs related to product quality, customer complaints, and continuous improvement efforts.
Qualifications:
Education:
  • Bachelor’s degree in Quality Management, Industrial Engineering, Manufacturing, or a related field.
  • Advanced certifications or degrees (e.g., Six Sigma, Lean Manufacturing) are a plus.
Experience:
  • Minimum of 5-7 years of experience in quality management within a manufacturing or production environment, preferably in print manufacturing.
Skills & Competencies:
  • In-depth knowledge of quality assurance methodologies, industry standards, and regulatory requirements, particularly in the print manufacturing sector.
  • Proven leadership and team management skills, with a demonstrated ability to inspire, motivate, and develop staff.
  • Strong analytical skills with experience in root cause analysis and corrective action implementation.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with customers.
  • Proficient in quality management systems, data analysis, and reporting tools.
Key Attributes:
  • Attention to Detail: Highly meticulous in ensuring all quality checks meet both company and customer standards.
  • Proactive Leadership: Ability to anticipate and address quality challenges before they affect production timelines or customer satisfaction.
  • Customer-Centric: Strong focus on understanding and meeting the quality expectations of our customers.
  • Continuous Improvement Focused: Consistently looking for opportunities to enhance processes and deliver greater efficiency and quality.

Why Join Us?

We value innovation, quality, and continuous improvement. As a Quality Manager, you will have the opportunity to make a significant impact on product quality and customer satisfaction in a dynamic and fast-paced environment. We offer competitive compensation, career growth opportunities, and a collaborative work culture where your contributions truly matter.

Interested candidates should submit their resume to Brian Smith at bsmith@theresource.com. While we appreciate all inquiries, only qualified candidates will be contacted with further information

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About Browns Summit, NC

Ready to take your career to the next level? Explore our job opportunities in the vibrant Browns Summit, North Carolina area. This charming town, nestled in the heart of the Tar Heel State, offers an exceptional quality of life with a perfect blend of city amenities and natural beauty. From the renowned Greensboro Science Center to the majestic views of Haw River State Park, Browns Summit has something for everyone. Immerse yourself in the local arts scene at Ambleside Gallery, catch a show at the Carolina Theatre, or enjoy mouthwatering North Carolina barbecue at local favorites like Stamey's Barbecue. Join us in Browns Summit and discover a career path as unique and special as the area itself!