Remote Customer Service Representatives

Greensboro, NC 27401

Employment Type: Contract To Hire Industry: Customer Service Job Number: 94598 Branch: Greensboro

Job Description

We're now hiring REMOTE Customer Service Representatives for our client in Greensboro! These are Temp-to-Hire opportunities working an 8-hour shift between the hours of 7:30am-7:00pm (Monday-Friday), with a pay rate of $16.00 per hour. Although this position is remote, candidates MUST live in the Triad Area. Customer Service Reps will interface with customers via inbound calls or the internet in order to resolve routine problems with products or services. All equipment is provided, your responsibility is a high speed internet connection and home office. 

After submitting your application, we kindly request that you monitor your email and/or text messages for a follow-up communication. This message will include additional job-specific details and questions for you to complete. We appreciate your attention to this important step in the application process.

The ideal candidate for this role will have previous experience in a call service center environment, and be able to maintain professionalism in potentially stressful situations. If you're interested in a new work-from-home (WFH) customer service opportunity and feel you would be a good fit, apply today!

Responsibilities:
- Answer incoming phone calls from customers and identify the type of assistance they need
- Handle escalated calls, resolving more complex customer issues
- Ask questions and listen actively to identify issues while documenting required information in computer systems
- Assist customers in navigating company website
- Use computer system to track, gather information, and/or troubleshoot 
- Achieve productivity standards and goals set by the company while maintaining high level of customer service
 - Other duties are assigned based on department’s needs
 - Must be able to work a flexible schedule as needed to meet demands
 
Requirements:
- High school diploma or equivalent
- Basic office mathematical skills
- Knowledge of general office computer skills
- At least 1-year of Customer Service Representative (CSR) experience or 1-year of experience in a call center setting or phone support role
- Successfully complete a Customer Service training class and demonstrate proficiency of the material

Submit your application or resume online, or in person at 3402H W. Wendover Ave. Greensboro, to be considered for this position. For more information, please call or text our office at 336.510.7700.

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About Greensboro, NC

Ready to take your career to new heights? Explore job opportunities in the vibrant area around Greensboro, North Carolina! Known for its Southern charm, rich history, and bustling job market, Greensboro offers a unique blend of city living and outdoor adventures. Imagine weekends spent touring the iconic Biltmore Estate in nearby Asheville, enjoying a delicious meal at a local BBQ joint, catching a show at the Carolina Theatre, or exploring the stunning trails in the Blue Ridge Mountains. With renowned universities and a thriving arts scene, Greensboro provides endless growth opportunities for professionals in various industries. Discover your next career move in this dynamic and welcoming city today!